How may I help you?

Shipping within Singapore is free! 

Shipping internationally will be via DHL, and the prices vary depending on the location and also the total order value. We currently do not offer any non-courier/cheaper options, but we are subsidising the courier shipping charges depending on your order value. You may read more here.

After your order is placed, it will take us 1 working days to get your order shipped out for ready stock straps, and around 3-6 weeks for custom straps. Depending on your shipping method and location, it will take the following number of days for your Delugs straps to reach you (and your watch):

• Singapore: 1-2 working days after your order is shipped.
  
• Rest of the World: 2-7 working days after your order is shipped.

Due to COVID-19, non-courier services (which are generally cheaper as they tag onto other flights and do not operate their own planes) have proven to be unreliable and with very long shipping times for international orders. Hence, we do not currently offer cheaper international options. If and when the situation does improve, we will definitely open up that option again.

We recognise that shipping cost using courier service may be expensive, hence it is subsidised depending on your order value, and free for orders above US$250. Read more here.

We're sorry that you are not a fan of your Delugs straps! In order to get a full refund, your strap has to be in an unworn condition, and can be returned within 2 weeks of delivery. Used straps cannot be returned. There will also be a 20% restocking fee on bespoke straps. Unfortunately we are unable to cover return shipping cost (unless it is due to a strap defect).

To get started on returns, please email us at admin@delugs.com. To read our full Warranty, Returns, Refunds & Exchange policy, click here.

Yikes! We hope you enjoyed using your Delugs strap while it lasted. Please drop us an email at admin@delugs.com, ideally with a photo and description of what happened, and we'll get in touch soonest to see how we can help! Whether we can offer a free replacement depends on what the damage is and how it was caused. We hope you understand!

To read our full Warranty, Returns, Refunds & Exchange policy, click here.

Fret not! Just email us at admin@delugs.comwith your order number, and whether you wish to cancel or change your order, and we will process it accordingly if your order has not been sent out or made.

When using Delugs leather straps, there is actually no real need to apply any additional conditioner to maintain the strap on a routine basis. We only recommend you apply leather conditioner if you find that the leather becomes too dry after long periods of storage. Otherwise, just use your strap daily and enjoy it!

As much as we try to ensure uniformity in our products, as leather is a natural product (just like your skin), there will be slight variations between the different straps. Small marks, varying grain patterns are all normal and to be expected. 

In addition, exotic straps (alligator, crocodile, lizard, stingray, ostrich, shark etc) and camo pattern straps will definitely have variations in the pattern of the leather - do not expect strap that is 100% similar to the product photos for these straps!

However, if you still think that your strap has a defect, drop us an email at admin@delugs.com and we will attend to it as soon as we can!

We offer lifetime warranty on all our products. To read our full Warranty, Returns, Refunds & Exchange policy, click here.

In general, our warranty covers manufacturing defects and not wear and tear or damage from use. Some examples:

Cover:Buckle or lug pin damage, stitching issues, leather damage (only if surfaced within the first month)

Does not cover:Loose strap holes, edge paint wearing down, leather damage (after the first month)