How may I help you?

Shipping within Singapore is free! 

Shipping internationally will be via DHL, and the prices vary depending on the location and also the total order value. We currently do not offer any non-courier/cheaper options, but we are subsidising the courier shipping charges depending on your order value. You may read more here.

After your order is placed, it will take us 1-3 working days to get your order shipped out for ready stock straps, and around 3-6 weeks for custom straps. Depending on your shipping method and location, it will take the following number of days for your Delugs straps to reach you (and your watch):

• Singapore: 1-2 working days after your order is shipped.
  
• Rest of the World: 3-7 working days after your order is shipped.

We're sorry that you are not a fan of your Delugs straps! In order to get a full refund, your strap has to be in an unworn condition, and can be returned within 2 weeks of delivery. Used straps cannot be returned. There will also be a 10% restocking fee on Made-to-Order straps, and 20% restocking fee on bespoke straps. Unfortunately we are unable to cover return shipping cost at this moment. 

To get started on returns, please email us at admin@delugs.com.

Yikes! We hope you enjoyed using your Delugs strap while it lasted. Please drop us an email at admin@delugs.com, ideally with a photo and description of what happened, and we'll get in touch soonest to see how we can help! Whether we can offer a free replacement depends on what the damage is and how it was caused, please see the Warranty section for more information. We hope you understand!

Fret not! Just email us at admin@delugs.comwith your order number, and whether you wish to cancel or change your order, and we will process it accordingly. 

Don't worry! That is normal and to be expected. Shell Cordovan (and most veg tan leather) are very stiff to begin with, but they quickly wear in and mold to the shape of your wrist. Within a week of daily use, the strap should be flexible enough to wrap fully around your wrist. Persevere!

As a small start-up brand, we are intentionally limiting our offering at this point to keep inventory small and costs down. This way, we are able to pass on the lower cost to you, and also scale sustainably. With your support, we definitely hope to expand our offering and already have in mind a wide range of leather to use, different strap designs, and expanding to include all the main sizes you may need.

Please head over to the following link (will be up soon!) if you would like to put in a recommendation on new offerings. We will look through all inputs when deciding on what straps to offer next, because Delugs is ultimately about serving the watch community.

However, there are some areas that we are unlikely to go into. Firstly, non-leather materials. We specialise in leather, and our straps will likely all be leather-based. Secondly, some lug widths are unlikely to be offered (for example, <16mm lug width, >24mm lug width, or odd sizes). We just don't foresee enough demand to keep these in-stock. Sorry!!

The maintenance of your Delugs straps will depend on the leather used. Please check out the following links for the leather used in our straps:

• Shell Cordovan (care guide coming soon!)

As much as we try to ensure uniformity in our products, as leather is a natural product (just like your skin), there will be slight variations between the different straps. Small marks, varying grain patterns are all normal and to be expected.

However, if you still think that your strap has a defect, drop us an email at admin@delugs.com and we will attend to it as soon as we can!

We offer 12 months of warranty on all Delugs straps, from the date of order.

In general, our warranty covers manufacturing defects and not wear and tear or damage from use. Some examples:

Cover:Buckle or lug pin damage, stitching issues (only if surfaced within the first month), leather damage (only if surfaced within the first month)

Does not cover:Loose strap holes, edge paint wearing down, stitching issues (after the first month), leather damage (after the first month)