Custom Watch Strap

Dear Ken,

This is the 1st time I purchased a bespoke leather straps for my new watch, Delugs did not disappoint me a bit. I still remembered I have asked many questions before placing an order with you and your team provided me with all the detail I need in a timely manner and the information is easy to understand! The quality of the strap is extremely good, it certainly bring a new fresh outlook to my AP CODE 1159, thanks!

Best Regards,
Kin Ng

Yesterday I received my custom purple crazy horse strap. It's primary purpose will be to accompany my Cartier Tank but I bet it gets some use other places within my stable.
As always with Delugs customer service was fantastic. Strap was made and shipped out in the quoted time, arrived quickly, and the best part....it's gorgeous. This is the 4th or 5th strap I've purchased from Ken and all have been exactly as described and I've been pleased with all aspects of my purchases. Good stuff all around. Thanks Ken and crew!

Absolutely stunning!! This MTO strap has the same size (23-18) as the factory one, but the design and leather quality is definitely superior. It is like having a new watch: the execution by DeLugs has gone above my expectations. Additionally the rally style brings this kind of 70s racing flavour that the Alpina would have deserved since its issuing. The rest is done by the incredibly smooth Buttero leather in a warm brown color (incredibly elegant and sporty at same time!!). I hope the pictures will be more descriptive than my words.
Thank you DeLugs, for your exceptional work and your great service!!

V. G.

I've ordered 7 straps in total from Delugs. This time, I ordered a custom strap for my Omega SMP300. The taupe Saffiano matches the Sedna gold perfectly. In addition, the cream contrast stitching gives the strap a sporty look while matching the white lume. The strap cost me just a little over $100, which is less than I've paid for off the shelf non-custom straps. Overall, I'm very satisfied.

I ordered 2 custom straps on June 9, both specified as 120/82mm.

The straps arrived approximately two months later, but both were made incorrectly. The short sides measured 78mm rather than the 82mm I ordered. I contacted customer service and provided photos showing the measurements. They confirmed that the straps were the incorrect size and placed a replacement order for the short sides.

It is now September 22, more than three months after my original order, and the replacement straps still have not shipped.

I understand that custom straps take time to produce, and I was prepared for the original lead time. What’s been disappointing is having to wait through that time for an incorrectly made order and then wait again, with the replacements still not shipped months after the original purchase.

The straps themselves are nice, but based on my experience, the quality-control issue and especially the handling of the correction have made this a very frustrating custom-order experience.