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Shipping

All orders will be shipped out from our warehouse in Singapore. Orders will be typically be fulfilled within 1-3 business day, unless we face a sudden large influx of orders (e.g. during sales).

Domestic

Regular Shipping. Orders within Singapore will be sent out via Qxpress, and it takes 1-2 business days to be delivered. Free shipping for Singapore orders above US$30, and US$4 shipping fee for orders below US$30.

Same Day Delivery. We also offer the option of Grab Express for same day delivery on weekdays (excluding Public Holidays), if your order is placed before 4pm. Upon placing your order with Grab Express, please email us at support@delugs.com with your preferred delivery timing.

Self Pick-Up. You may opt for order pick-up during the checkout process. Pick-ups are only available on weekdays from 2.30pm to 5.30pm, at our location in Singapore (55 Ubi Ave 1 #06-16).

International

We ship all orders internationally from Singapore via DHL Express (primarily), UPS or FedEx. These will typically arrive at your destination within one week - sometimes even quicker than your own domestic delivery! We understand that courier shipping services can be expensive, so we are subsidising part of the shipping. cost depending on your order value. We are not responsible for any customs and taxes that may be incurred due to the order. Customers who wish to return their orders due to customs and taxes will need to pay any additional shipping cost that may be incurred.

Note: We only ship to residential and business addresses. We are unable to ship to PO Box addresses, as well as APO and FPO addresses.

Shipping Costs

Order Value South Asia/East Asia/New Zealand/Australia
(US$18 base cost)
Continental USA, Canada, UK, Europe
(US$24 base cost)
Kuwait, Qatar, UAE, Serbia, Mexico, OCONUS
(US$38 base cost)
Rest of World
(US$64 base cost)
< US$75 US$18.00
(No Subsidy)
US$24.00
(No Subsidy)
US$38.00
(No Subsidy)
US$64.00
(No Subsidy)
US$75 - US$125
US$13.50
(25% Subsidy)
US$18.00
(25% Subsidy)
US$28.50
(25% Subsidy)
US$64.00
(No Subsidy)
US$125 - US$175 US$9.00
(50% Subsidy)
US$12.00
(50% Subsidy)
US$19.00
(50% Subsidy)
US$48.00
(25% Subsidy)
US$175 - US$250 US$4.50
(75% Subsidy)
US$6.00
(75% Subsidy)
US$9.50
(75% Subsidy)
US$32.00
(50% Subsidy)
US$250 - US$325 Free
(Full Subsidy / Free Shipping)
Free
(Full Subsidy / Free Shipping)
Free
(Full Subsidy / Free Shipping)
US$16.00
(75% Subsidy)
> US$325 Free
(Full Subsidy / Free Shipping)
Free
(Full Subsidy / Free Shipping)
Free
(Full Subsidy / Free Shipping)
Free
(Full Subsidy / Free Shipping)

 

Note 1: At this moment, we are unable to offer cheaper, non-courier/postal international delivery services as those are very unreliable, with long shipping durations, during COVID period. As soon as the situation worldwide improves and we deem non-courier options to be sufficiently reliable, we will have cheaper options available.

Note 2: Due to the volatile oil prices, shipping prices can increase drastically. We reserve the right to withhold shipment or to charge additional for shipping cost if the shipping cost to your location is too prohibitive. We hope to seek your understanding on this.

Last updated: 7 Jul 2022