Shipping

3 March 2026 update: Due to ongoing regional instability in the Middle East, orders shipping to Bahrain, Israel, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria and the UAE should expect delays. If the situation changes, we'll update this page with the latest information. Thank you for your patience and understanding.

All orders are shipped from our warehouses in Singapore, the United States or the United Kingdom. Orders will typically be fulfilled within 1-3 business days. This means your order will be packed and sent out from our warehouse within this timeframe, unless we face a sudden large influx of orders (e.g. during sales). Please note that this does not include the additional time required for your order to arrive and be delivered to you. Delivery times vary based on your location and possible delays during peak seasons.

Domestic (Singapore)

Regular Shipping. Orders within Singapore are sent via DHL Domestic Express and take 1-2 business days to be delivered. Free shipping for Singapore orders above US$50, and a US$5 shipping fee for orders below US$50.

Same Day Delivery. We also offer the option of Grab Express for same day delivery on weekdays (excluding Public Holidays), if your order is placed before 3pm. Upon placing your order with Grab Express, please email us at support@delugs.com with your preferred delivery timing.

Self Pick-Up. You may opt for order pick-up during the checkout process. Please bring a valid ID with you for verification purposes. If you need someone else to pick up the order on your behalf, kindly inform us in advance with their full name — they will also need to present a valid ID upon collection. Pick-ups are available Tuesday to Sunday, 11am to 8pm, at our Flagship Boutique in Singapore (328 North Bridge Road, #02-35 Raffles Hotel Arcade, Singapore 188719).

International

We ship internationally from Singapore, the US or the UK via international express couriers. These will typically arrive at your destination within one week — sometimes even quicker than your own domestic delivery! We understand that courier shipping services can be expensive, so we subsidise part of the shipping cost depending on your order value.

Note: We only ship to residential and business addresses. We are unable to ship to PO Box addresses, as well as APO and FPO addresses.

Shipping to these countries is not available:

Russia, Ukraine, Belarus, Ascension, Bovet Island, British Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, Pitcairn, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Palmyra Atoll, Wake Island, Western Sahara.

Duties, taxes and import charges

How duties and taxes are handled depends on where your order is going. Please check which of the three groups below applies to you before placing your order.

1. No import charges apply. Orders to these destinations are fulfilled from a local or regional warehouse, so there is nothing to pay on delivery and nothing is added at checkout:

• United States — fulfilled from our US warehouse. Since 29 August 2025, Delugs absorbs all tariffs and duties on US orders, including the 10% US tariff and 4.5% duties on Delugs' products (including Alaska and Hawaii; excluding US territories). More details can be found here.
• United Kingdom and the European Union — fulfilled from our United Kingdom warehouse. No customs clearance, duties or import charges apply.
• Singapore — domestic delivery.
• Hong Kong — a free port; no import duty applies.

2. DDP (Delivered Duty Paid) — collected at checkout. To reduce delays caused by customs inspections and to avoid unexpected fees on delivery, we collect pre-paid taxes and duties during checkout for orders to:

Canada, India, Kuwait, Malaysia, Mexico, Monaco, Qatar, Saudi Arabia, Switzerland, Thailand, the Philippines and the United Arab Emirates.

If your destination is listed here, the amount collected is shown as a separate line at checkout, and you should not be charged any additional fees upon delivery.

3. DAP (Delivered At Place) — payable on delivery. For all other countries and regions, you will be responsible for any applicable duties, taxes and customs fees when the package arrives in your country. These charges are collected by the shipping carrier on behalf of your local customs office, and are not collected by us at checkout.

Please note in particular that Norway and Iceland are DAP destinations. Orders to Norway and Iceland ship from Singapore, and local VAT plus any applicable duties and carrier handling fees will be collected from you on delivery.

We are not responsible for any customs and taxes that may be incurred on an order. Customers who wish to return their orders due to customs and taxes will need to pay any additional shipping cost that may be incurred.

Shipping Costs

Note: Due to volatile oil prices, shipping prices can increase drastically. We reserve the right to withhold shipment or to charge additional shipping cost if the shipping cost to your location is too prohibitive. We hope to seek your understanding on this.

Last updated: 3 August 2026