I ordered the Gloss Taupe Brown Alligator strap based on the product photos, which showed beautiful natural color variation with lighter, crackled tones. What I received looked completely different — a flat, uniform poop brown with none of the character shown in the listing photos. When I reached out to customer service, they told me it was a new and "improved" type of finishing, but it actually looks like they took a cheaper cut of alligator leather and painted it one solid color.
I reached out to customer service, and to their credit, they were responsive and ultimately agreed to a full refund since a matching remake couldn't be guaranteed. I appreciate that they made it right in the end, but the mismatch between the product photos and what actually arrived was disappointing, and it took some back-and-forth (including an initial offer of only a partial refund) before it was resolved properly.
If you're ordering exotic leather, I'd recommend asking for current photos of the actual piece before purchasing, since batch variation seems to be significant.
Fast service quality materials first time using them will buy there again watch collector for 50 plus years
I want to thank the team at Delugs for helping me with both color and sizing issues. These things can be difficult to get exactly right when ordering online, but the team did a great job bridging that gap and making sure I ended up with the right choices. Consummate professionals throughout the process. Thanks again!
Love the quality and feel. Great strap for the price
Well made with a beautiful finish. Great for a more classical look.
This strap is made of high-quality rubber, has a Velcro closure for a secure fit, and uses a quick-release system for easy changes. Love it!
The perfect product, the best support people, and awesome delivery! Worth every penny! 👌🏻
The link to their support takes you to a bank web page
It’s my second purchase from Delugs. Their high level of service and work is amazing.
I’ve purchased several straps from Delugs and I’ve never been disappointed. Thanks again!
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