Job Description:

• In charge of Delugs’ retail boutique operations
• Build plans for memorable in-store customer experience consistent with the brand image
• Plan and strategise for retail activation plans and events, and lead the team in the execution of plans
• Oversee and lead the retail team
• Train and guide the retail team to meet the required standards of service
• Serves as the point of escalation for the retail team, and able to provide excellent customer service and quick professional resolutions
• Plans and manage retail inventory and routine stocktake
• Responsible for boutique visual merchandising standards
• Ensure the general cleanliness and presentation of the boutique
• Build strong relationship with customers, and gather feedback from the stores to report upwards to HQ
• Coordinate and assist the Business Development and Marketing team on in-store events
  
  

Requirements:

• Boutique manager experience/ leadership experience
• Prior experience in the retail/ hospitality industry. Keen interest in the luxury watches industry, or willing to learn
• Ability to work independently, is detail-oriented and self-motivated.
• Must be a good team player, with good communications skill
• Basic computer skills
• Proficient in English.

Working hours:

• Boutique Manager must commit to 4 full weekday shifts (11-8pm) and one weekend shift (11-8pm)

Job Description:

• Responsible for Delugs’ boutique operations
• Provides excellent customer service and creates a memorable in-store customer experience consistent with our brand image
• Able to quickly familiarise with the product range, and proactively assist customers with their needs and queries
• To operate the POS efficiently and maintain high standard of accuracy
• Processes exchange and returns
• Responsible for boutique visual merchandising standards
• Routine stocktake to ensure inventory accuracy
• Manages customer service channels
• Executes retail activation plans and events
• Maintain general cleanliness of the boutique

Requirements:

• Prior experience in retail industry is preferred. Keen interest in the luxury watches industry, or willing to learn
• Ability to work independently, is detail-oriented and self-motivated.
• Must be a good team player, with good communications skill
• Basic computer skills
• Proficient in English.

Working hours:

• Full-time Sales Associate must commit to 4 full weekday shifts (11-8pm) and one weekend shift (11-8pm)
• Part-time Sales Associate must commit to at least 1 full weekday shift (11-8pm) and one weekend shift (11-8pm)

Job Description:

• Manage a portfolio of active accounts (retailers/watch brands) and build a long-term relationship with our partners
• Understanding and assisting clients timely with their needs and objectives, and providing excellent customer service
• Manage collaboration projects with watch brands/ watch groups with discretion
• Responsible for the B2B Website: onboarding new clients, creating orders, order statuses, creating content to showcase projects/ events
• Execute strategies to promote Delugs’ products/ services to prospective clients both via video call and in-person
• Assist and participate in BD events such as watch fairs, launch events with retailers, pop-ups and trunk shows
• Uphold and respect internal processes and guidelines
• Share routine feedback from customers with the BD Manager

Requirements:

• Minimum of 1 year of relevant working experience in business development or sales required
• Keen interest and understanding of the luxury watch industry is preferred.
• Ability to work independently, is detail-oriented and self-motivated.
• Must be a good team player, with good communications skill
• Confident and enjoy interacting with clients both via video calls and in-person events
• Comfortable in networking
• Proficient in English