The WristPop Guarantee

We're here after you buy.

If the case frame or the clasp cover breaks, we replace it free, for as long as you own it. No questions asked.

What is covered

Two parts. They are the two that take the load every time the case goes on and comes off.

The case frame. The part that holds your Royal Pop. If it cracks or breaks, we send you a new frame in your colour.

The clasp cover. The part that snaps over the deployant clasp. If it breaks, we send you a complete new clasp, boxed, in your original colour.

Free, postage included, for as long as you own it.

No questions asked

We will not ask how it happened, and we will not ask you to prove anything. Tell us what broke and we will send the part.

How to claim

  1. Email support@delugs.com with your order number and a photo of the broken part.
  2. We confirm the colour and post the replacement.

The photo is so we send you the right part. It is not so we can assess your claim.

Why we can promise this

The first version of the clasp cover broke too easily, so we re-engineered it. It now bends instead of snapping. Every Case Kit also ships with two spare covers in the box, which is why most people will never need to claim at all.

Beyond these two parts, every wearing part of a WristPop is replaceable. Frames, clasps, clasp covers and straps are all available on their own. A part that breaks is a part you replace, not a product you throw away.

Everything else

All Delugs products carry our standard lifetime warranty. You can read it in full in our Order Acceptance, Warranty, Returns, Refunds & Exchange Policy.

The guarantee on this page goes further than that warranty, for these two parts. It covers them breaking, however it happened.